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Each high-quality response leads to user satisfaction. If it is difficult to get through to them when you contact them, or if they are slow to respond, that alone will leave a bad impression. In the worst case scenario, you may be forced to switch to another e-commerce site. It is also important to build a system to streamline customer support operations. It is important to take steps to reduce the burden on support members and improve user satisfaction. Improve operations using the latest data and analytics Even if you renew your e-commerce site, there may be times when you don't get the results you expected. This could be due to various reasons.It is necessary to analyze problems after renewal and improve oper Bahamas WhatsApp Number ations. The indicators for analyzing e-commerce sites are as follows. Number of accesses Exit rate, bounce rate, repeat rate, conversion rate sales, profit Number of members, average price per customer, user attributes LTV, CPA, ROAS, ROI In addition to analysis indicators, it is also a good idea to check the following items regarding the effects after renewal. Check items explanation ease of use It is important that your e-commerce site loads quickly and can be displayed quickly. Also check to see if the layout of your site is easy to read and makes it easy for users to find information. Organizing information Make sure that information and products are organized so that users can easily find the products they want.
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Filtering and search functions will be important. Product presentation Check to see if there is a system in place to convey the appeal of your product to users. It is necessary to use clear and attractive images. It is also important that selling points and benefits are properly communicated. purchasing process When a user wants to purchase a product, check to see if you can easily guide them through a simple and easy-to-understand process. It is also important to have a wide selection of payment and shipping options. Mechanisms such as deleting unnecessary input fields and one-click purchasing will be effective. Differentiation from other sites Compare with other e-commerce sites to see if you can differentiate yourself.
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